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Posted : Monday, February 05, 2024 09:27 AM
*JOB TITLE*: Corporate Receptionist
*Department: *Ops/Admin
*Job Status*: Active
*FLSA Status: *Non-Exempt
*Reports *To: Director of People Analytics
*Grade/Level: *Admin 2
*Amount of Travel Required: *Less than 5%
*Job Type*: Full Time
*Positions Supervised: *None
*Work Schedule: *M-F 8:30-5:00
*Position Summary*
The Corporate Receptionist is the voice and face of PHFSO, answering all incoming calls and accurately transferring them to their appropriate destination.
The ability to create a positive first impression, both on the phone and in person, is critical in shaping PHFSO into a culture of hospitality and competence.
The successful candidate will take initiative to anticipate and meet the needs of PHFSO’s clients, donors, and staff.
The Corporate Receptionist also provides administrative assistance to Hope for Tomorrow Counseling Staff.
*Essential Functions* *Reasonable Accommodations Statement: *To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
● Answers telephones and initiates calls as necessary.
Accurately routes calls and takes messages and completes transactions ● Maintain thorough knowledge of every department’s mission and activities and each employee’s job responsibilities to ensure distribution of incoming communications to its appropriate destination ● Greets clients, customers, visitors in a professional manner and provides general information about department/organization as necessary ● Assists with incoming and outgoing postal and electronic mail for department ● Captures initial intake information and shares with other appropriate staff ● Reports & accurately records revenue breakdown for HFT ● Occasionally makes bank deposits ● Maintains office supply/ inventory for Hope For Tomorrow in the Wyndhurst office ● Provides administrative support to HR, IT, Accounting, and Operations team.
*Non-Essential Functions:* *● *Assist with other administrative duties as necessary or assigned *● *Light housekeeping duties *Competency Statements* * *Active Listening *- Ability to actively attend to, convey, and understand the comments and questions of others.
* *Accuracy *- Ability to perform work accurately and thoroughly.
* *Communication, Oral *- Ability to communicate effectively with others using the spoken word.
* *Customer Oriented *- Ability to take care of the customers’ needs while following company procedures.
* *Detail Oriented *- Ability to pay attention to the minute details of a project or task.
* *Empathetic *- Ability to appreciate and be sensitive to the feelings of others.
* *Friendly *- Ability to exhibit a cheerful demeanor toward others.
* *Honesty / Integrity *- Ability to be truthful and be seen as credible in the workplace.
* *Interpersonal *- Ability to get along well with a variety of personalities and individuals.
* *Tactful *- Ability to show consideration for and maintain good relations with others.
* *Working Under Pressure *- Ability to complete assigned tasks under stressful situations.
*DELIVERABLES*: 1.
Promptly and congenitally answers incoming calls, accurately transferring them 2.
Greet all visitors and delivery personnel in a positive and professional manner, connecting them with appropriate staff 3.
Accurately captures initial intake information and shares this data with appropriate others within the agency 4.
Assists with HFT administrative functions as needed *POSITION QUALIFICATIONS* *SKILLS & ABILITIES* *● Knowledge of:* o Machines, equipment, and tools necessary to effectively carry out tasks, duties and responsibilities of the position o MS Office/required software o Correct grammar, spelling, and punctuation *● Skills:* o Effective interpersonal and written communication skills *o *Effective problem solving skills *o *Organizational skills *● Ability to:* o Multitask, meet deadlines and respond appropriately to customer and PHFSO’s needs *o *Successfully work with a team in a potentially stressful and diverse environment o Assist with database, office inventory o Provide exceptional customer service *Education:* ● High School diploma/GED - required ● Associate degree in related field – preferred *Experience:* ● 1 year of related experience *Computer Skills:* ● Office or other equipment: Normal use and understanding of basic office equipment including the computer and its related software, copiers, and fax machines *Certification & Licenses:* *● None required* *Other Requirements:* ● Languages: Must be able to effectively communicate both orally and by written word in the English language ● Office or other equipment: Normal use and understanding of basic office equipment including the computer and its related software, copiers, and fax machines ● Valid driver’s license and an acceptable driving record *PHYSICAL DEMANDS:* *N (Not Applicable) *Activity is not applicable to this position.
*O (Occasionally) *Position requires this activity up to 33% of the time (0 - 2.
5+ hrs/day) *F (Frequently) - *Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5+ hrs/day) *C (Constantly) - *Position requires this activity more than 66% of the time (5.
5+ hrs/day) *---------------------------------------------------------------------------------------------------------------------* Stand: *O *Walk: *O *Sit: *F* Manually Manipulate *F *Reach Outward *O *Reach Above Shoulder *O* Climb *O *Crawl *N *Squat or Kneel *O* Bend *O *Grasp *O *Speak *F* *Other Physical Requirements* Vision (Near, Distance, Color, Peripheral, Depth) - yes, regular use of office equipment, computer Sense of Sound – Yes, answer and talk on phone Sense of Smell Sense of Taste Sense of Touch - Yes, regular use of office equipment Ability to wear Personal Protective Equipment (PPE) Sense of Balance *WORK ENVIRONMENT:* Office Environment *Supervisor Signature: Date:* *Employee Signature: Date:* The company has reviewed this job description to ensure that essential functions and basic duties have been included.
It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.
It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Job Type: Full-time Pay: $15.
50 - $17.
00 per hour Expected hours: 42 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * Day shift * Every weekend * Monday to Friday * No nights * No weekends Work Location: In person
The ability to create a positive first impression, both on the phone and in person, is critical in shaping PHFSO into a culture of hospitality and competence.
The successful candidate will take initiative to anticipate and meet the needs of PHFSO’s clients, donors, and staff.
The Corporate Receptionist also provides administrative assistance to Hope for Tomorrow Counseling Staff.
*Essential Functions* *Reasonable Accommodations Statement: *To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
● Answers telephones and initiates calls as necessary.
Accurately routes calls and takes messages and completes transactions ● Maintain thorough knowledge of every department’s mission and activities and each employee’s job responsibilities to ensure distribution of incoming communications to its appropriate destination ● Greets clients, customers, visitors in a professional manner and provides general information about department/organization as necessary ● Assists with incoming and outgoing postal and electronic mail for department ● Captures initial intake information and shares with other appropriate staff ● Reports & accurately records revenue breakdown for HFT ● Occasionally makes bank deposits ● Maintains office supply/ inventory for Hope For Tomorrow in the Wyndhurst office ● Provides administrative support to HR, IT, Accounting, and Operations team.
*Non-Essential Functions:* *● *Assist with other administrative duties as necessary or assigned *● *Light housekeeping duties *Competency Statements* * *Active Listening *- Ability to actively attend to, convey, and understand the comments and questions of others.
* *Accuracy *- Ability to perform work accurately and thoroughly.
* *Communication, Oral *- Ability to communicate effectively with others using the spoken word.
* *Customer Oriented *- Ability to take care of the customers’ needs while following company procedures.
* *Detail Oriented *- Ability to pay attention to the minute details of a project or task.
* *Empathetic *- Ability to appreciate and be sensitive to the feelings of others.
* *Friendly *- Ability to exhibit a cheerful demeanor toward others.
* *Honesty / Integrity *- Ability to be truthful and be seen as credible in the workplace.
* *Interpersonal *- Ability to get along well with a variety of personalities and individuals.
* *Tactful *- Ability to show consideration for and maintain good relations with others.
* *Working Under Pressure *- Ability to complete assigned tasks under stressful situations.
*DELIVERABLES*: 1.
Promptly and congenitally answers incoming calls, accurately transferring them 2.
Greet all visitors and delivery personnel in a positive and professional manner, connecting them with appropriate staff 3.
Accurately captures initial intake information and shares this data with appropriate others within the agency 4.
Assists with HFT administrative functions as needed *POSITION QUALIFICATIONS* *SKILLS & ABILITIES* *● Knowledge of:* o Machines, equipment, and tools necessary to effectively carry out tasks, duties and responsibilities of the position o MS Office/required software o Correct grammar, spelling, and punctuation *● Skills:* o Effective interpersonal and written communication skills *o *Effective problem solving skills *o *Organizational skills *● Ability to:* o Multitask, meet deadlines and respond appropriately to customer and PHFSO’s needs *o *Successfully work with a team in a potentially stressful and diverse environment o Assist with database, office inventory o Provide exceptional customer service *Education:* ● High School diploma/GED - required ● Associate degree in related field – preferred *Experience:* ● 1 year of related experience *Computer Skills:* ● Office or other equipment: Normal use and understanding of basic office equipment including the computer and its related software, copiers, and fax machines *Certification & Licenses:* *● None required* *Other Requirements:* ● Languages: Must be able to effectively communicate both orally and by written word in the English language ● Office or other equipment: Normal use and understanding of basic office equipment including the computer and its related software, copiers, and fax machines ● Valid driver’s license and an acceptable driving record *PHYSICAL DEMANDS:* *N (Not Applicable) *Activity is not applicable to this position.
*O (Occasionally) *Position requires this activity up to 33% of the time (0 - 2.
5+ hrs/day) *F (Frequently) - *Position requires this activity from 33% - 66% of the time (2.
5 - 5.
5+ hrs/day) *C (Constantly) - *Position requires this activity more than 66% of the time (5.
5+ hrs/day) *---------------------------------------------------------------------------------------------------------------------* Stand: *O *Walk: *O *Sit: *F* Manually Manipulate *F *Reach Outward *O *Reach Above Shoulder *O* Climb *O *Crawl *N *Squat or Kneel *O* Bend *O *Grasp *O *Speak *F* *Other Physical Requirements* Vision (Near, Distance, Color, Peripheral, Depth) - yes, regular use of office equipment, computer Sense of Sound – Yes, answer and talk on phone Sense of Smell Sense of Taste Sense of Touch - Yes, regular use of office equipment Ability to wear Personal Protective Equipment (PPE) Sense of Balance *WORK ENVIRONMENT:* Office Environment *Supervisor Signature: Date:* *Employee Signature: Date:* The company has reviewed this job description to ensure that essential functions and basic duties have been included.
It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.
It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Job Type: Full-time Pay: $15.
50 - $17.
00 per hour Expected hours: 42 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Professional development assistance * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * Day shift * Every weekend * Monday to Friday * No nights * No weekends Work Location: In person
• Phone : NA
• Location : 1621 Enterprise Drive, Lynchburg, VA
• Post ID: 9064355909
