Technical Writer

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients.
Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies.
We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation.
Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Your Role: Providing accurate, consistent, and timely information to our customers is vital to our goal of best-in- class customer service.
How we manage our internal knowledge assets, such as Standard Operating Procedures (SOPs), Job Aids, etc.
is critical to supporting our associates to meet this goal.
Our Knowledge Coordinators support organization-wide knowledge sharing, so that the Genworth's know- how, information, and experience is shared inside and (as appropriate) outside the organization.
Knowledge Coordinators support all lines of business to create, organize, and maintain the internal operational content, making it universally accessible and valuable to our internal teams, stakeholders, and technological solutions.
This helps Genworth do what it does best, keep promises to customers every day.
Your Responsibilities: Technical Writing:  Identify, maintain, audit, and create knowledge artefacts with a focus on the creation of Standard Operating Procedures (SOPs) and job aids across all lines of Operations  Gather, organize, and document complex technical content from Subject Matter Experts (SMEs), ensuring accuracy, completeness, version control and writing style of documentation  Stay abreast on organizational subject matter such as processes, standard operating procedures, and policies and manage updates to knowledge management system  Proficiency in process mapping using Microsoft Visio or other mapping tools  Maintain strong relationships with assigned operations business units to establish technical specifications, prioritization, and strategic alignment, to assist portfolio manager refinement  Lead routine audit of previously published materials based on company prioritization  Maintain an accurate team backlog through web-based tracker, ensuring information and status of SOPs are reflected accurately  Working Knowledge of MS tools (Visio, Word, SharePoint, PowerPoint, Excel) and meeting facilitation techniques Knowledge Management:  Work with team leads to communicate SOP changes to associates, ensuring changes are accurate and current  Ensure that Learning & Development, Call Quality, and Compliance are aware of upcoming SOP changes through clear communication and collaboration  Report on use of knowledge and other related performance metrics and Request Changes and additions to the knowledge management system in support of business operations  Work with other Knowledge Coordinators to review and audit/self-assess the knowledge management process and its techniques and methods  Work with the business to create SOP, Job Aid, and other content templates to ensure consistent approach throughout all business functions  Provide quality control to ensure that appropriate taxonomy, metadata tagging, and other governance principles are applied to all knowledge content Your Qualifications:  Bachelor's degree or equivalent work experience  1-3 years of technical writing and/or editing experience  Experience in documenting business processes and procedures  Proficient in oral and written communication  Excellent critical thinking skills  Ability to work independently and proactively Additional Qualifications:  Experience with Microsoft Office, Visio, and Adobe Pro  Project Management experience (Agile or Waterfall) a plus Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.