IT Support Specialist

IT Support Specialist Job Title: IT Support Specialist (Entry Level) Employment Type: Full-Time, Hourly Reports to: IT Director Location: Lynchburg, VA (Corporate Offices and Central Warehouse) Summary: Join our IT department as an Entry-Level IT Support Specialist, servicing fifty-one retail locations.
This role requires a customer-focused individual who is flexible, well-organized, and analytical, with a strong commitment to resolving technology-related issues efficiently.
Essential Duties and Responsibilities: Hardware and Software Support: Maintain and document hardware and software inventory.
Assist in hardware/software installations, rollouts, and upgrades, including office moves and new store setups.
Provide troubleshooting and repair services for various IT equipment, including desktops, laptops, printers, and peripherals.
Support cellular phone operations and manage related issues.
Support Android tablets and associated software.
Helpdesk Support: Offer first-line support for hardware and software problems, including diagnostics and troubleshooting.
Resolve network issues across multiple platforms, including fiber internet service, cable internet, and 4G/5G connections.
Provide remote and on-site technical support for internal users and external customers.
Participate in IT projects, contributing to team efforts and collaborating on technology solutions.
Additional Responsibilities: Interface with company personnel and vendors to enhance technology solutions.
Travel periodically to various company locations for on-site support.
Knowledge, Skills, Abilities, and Requirements: Must pass a 7-year background check for misdemeanors and felonies.
Valid driver's license and a clean driving record required.
Must have reliable transportation.
Experience in a corporate environment supporting over 200 users is preferred.
Proficient in Microsoft Windows 7, 10, and 11; intermediate experience with PC hardware and software.
Competence in WLAN configuration and troubleshooting.
Exceptional customer service, communication, and troubleshooting skills.
Strong time management skills and the ability to work effectively within a team.
A strong desire to learn and achieve IT-related certifications; A+ (CompTIA) certification or active pursuit of the same is highly desirable.
Physical Requirements: Ability to safely lift up to 50 pounds.
Comfort with working from extension ladders is an advantage.
EEO/Drug Free Workplace