Job Summary, Responsibilities and Duties
**ONLY CANDIDATES WITH PRIOR HOTEL FRONT DESK EXPERIENCE WILL BE CONSIDERED.
PLEASE DO NOT APPLY IF YOU DO NOT HAVE THIS EXPERIENCE** WEEKEND AVAILABILITY IS REQUIRED!
We are seeking an upbeat, professional individual to serve as a guest service representative at an old shoe factory converted into Craddock Terry Hotel.
Previous hotel front desk experience is required for this position.
Our guest service agents are our guests’ first and last impression, and we need an individual dedicated to providing quality and genuine service in a fast-paced environment.
The front desk at Craddock Terry Hotel will reserve rooms, answer phone calls, provide a concierge service to our guests, act as the ambassador of the hotel, and work closely with housekeeping and maintenance to provide excellent guest service.
This person must be sales-minded as our front desk will have to listen closely to our guests to provide the best room and/or package options for their particular needs.
The guest service agent will handle all guest requests as well as act as a receptionist for management and all hotel guests.
They will act as a cashier taking cash and credit cards for room payment and gift shop purchases.
This individual must be able to handle guest complaints in stride, while being able to think on their feet with resolving any issues.
This person will need to be knowledgeable with computers and will need to be able to use Microsoft Word, Outlook, and Excel and must be willing to learn our reservation program, which will be a month-long training process.
We are open 24/7, and we do need an employee that can work flexible hours and weekends.
Qualifications and Skills
Clean and professional appearance.
Ability to communicate clearly and effectively, written and verbal.
Ability to handle guest complaints in stride, while being able to think on your feet with resolving any issues.
Knowledgeable with computers and will need to be able to use Microsoft Word, Outlook, and Excel.
Willing and able to learn our reservation program.
Benefits and Perks
Salary commensurate with experience.
Start earning paid vacation time right away.
A host of benefits are available for full-time associates including major medical, dental and vision plans as well as a matching 401k program.
Short-term and long-term disability, accident, critical illness, and many other ancillary benefits are also available.
Work Location
Craddock Terry Hotel
1312 Commerce Street
Lynchburg, VA 24504
www.
craddockterryhotel.
com
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