*Benefits:* Health, vision, dental and life insurance.
*Daly Seven* is an award-winning, family owned and operated hotel management company delivering dependable travel accommodations for our guests.
Since our founding in 1983 with the opening of our first hotel in Raleigh, NC; Daly Seven's core values to work hard, dream big, and give back have created a culture that has risen Daly Seven to the top of Hospitality company rankings.
*SpringHill Suites in Lynchburg, VA *is looking for an evening Guest Service Agent.
Top applicants have excellent customer service skills, as well as a friendly and positive attitude!
*The Role:*
* Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
* Secure payment, as well as verify and adjust billing.
This includes processing all payment types, adjusting vouchers, pay-outs, correction vouchers, and miscellaneous charges.
Provide change when necessary.
* Activate and file room keys
* Process all guest requests and relay messages
* Identify and explain room features to guests
* Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
* Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
* Run and review daily reports/logs
* Complete designated cashier and closing reports in the computer system
* Accept and record wake-up call requests and deliver to appropriate department
* Count bank at beginning and end of shift
* Notify Loss Prevention/Security of any guest reports of theft
* Follow all company policies and procedures
* Report accidents, injuries, and unsafe work conditions to manager
* Ensure uniform and personal appearance are clean and professional
* Maintain confidentiality of proprietary information and protect company assets
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
* Assist individuals with disabilities
* Thank guests with genuine appreciation.
* Speak with others using clear and professional language
* Answer telephones using appropriate etiquette.
* Develop and maintain positive working relationships with others and support the team to reach common goals
* Comply with quality assurance expectations and standards.
*Other Requirements:*
* Stand for an extended period of time
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
*Pay Rate: *Based on experience
Job Type: Full-time
Pay: From $13.
00 per hour
Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
* Evening shift
* Holidays
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
Ability to Relocate:
* Lynchburg, VA 24502: Relocate before starting work (Required)
Work Location: In person
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