Front Desk Representative-AM

Springhill Suites by Marriott currently is hiring for 2 positions on our Front Office Team (1st Shift and 3rd Shift).
First Shift the hours would be 7:30AM to 3:00PM (4 days a week) and Third Shift the hours would be 10:30PM-7:30AM (3 days a week).
The applicant serves as the guest's liaison for both hotel and non-hotel services.
Front Desk Representative assists the guest regardless of whether inquiries concern in-hotel or off-premises attractions, facilities, services, or activities.
Knows how to provide concise and accurate directions.
* Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management.
* Greet guests; check them in and out with friendliness, speed and accuracy.
Acknowledge and greet everyone who enters and leaves the facility.
* Maintain all paper work as required by your shift.
Initial and date when applicable * Maintain accuracy in handling cash.
Responsible for cash drawer and balancing shift report.
Know how to handle money and make change correctly * Operate switchboard and transfer calls as required by shift.
Take guest messages with accuracy.
Always note time and date of message as well as the caller's name.
Turn on message light to ensure guest receives message if message center not working * Keep all business confidential on and off duty * Know room rates, locations, and furnishings of all rooms * Know physical make-up of building - interior and exterior * Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk.
If desk clerk is alone, give key to prospective guest to view the room * Lock and secure the desk area at any time when required to leave the desk area.
* Do all daily reports, statements, correspondence, etc.
, as dictated by your manager * Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable * Promote membership in the franchise's membership club * Help secure lodging for guest by referrals when hotel is full * Know what attractions, restaurants, and events are available.
Be familiar with the specific publications and maps for providing directions.
* Be polite and present a friendly and caring image * Take and record reservations with accuracy, confirm as requested.
When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property.
* Check credit cards and guaranteed reservations for validity and acceptability * Know status of reservations on a daily and future basis * Be able to handle guest complaints * Know emergency procedures and how to respond.
Be familiar with the fire system and how to shut if off if there is a false alarm * Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises.
An Incident Report (guests) or Accident Report (for employee injury) should be completed.
Show concern and consideration for the guest, but never acknowledge responsibility.
Know where gas, electric, water cut off, and breakers are located.
Know location of emergency lights.
* Prepare room status reports and housekeeping sheets when working night shift and coordinate with the manager on the day shift for accurate availability * Each shift must keep lobby and office area clean at all times * Know the computer operations including procedures for shut down when necessary.
* Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly * Know the location of the ADA box and how to use it * Complete Comment Log for your shift * Complete Shift Verification Form * Run the back-up disk * Do all check systems * Clean the lobby * Set up continental breakfast * Know that computer equipment may not be used for personal use * Cell Phones and other types Social Media are not to be used during work time * Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs.
Employee is required to seek assistance if unable to lift or move an item over 30 pounds.
* All other duties as assigned Requirements * All applicants must be able to work weekends, holidays, and have no schedule restrictions.
* Candidate who has the willingness to provide excellent customer service experience to our guests, dependable, and the overall attitude to help excel in providing top-notice service Benefits * Competitive Pay based on experience * Dental, Vision, Health, Short-Term Disability, and Life Insurance (Waiting period may apply) * Hotel Incentive Discounts at thousands of Marriott International Hotels * Potential Quarterly Bonuses based on attitude, performance, and attendance WORKING CONDITIONS/SPECIAL REQUIREMENTS Standing, walking for long periods of time while maintaining a friendly professional image.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers.
Assist with folding linen according to proper standards.
POSITIONS FOR POSSIBLE ADVANCEMENT The next step for this position is in a training capacity.
The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion.
Once that is achieved, the individual may be considered for an AGM or GSM position should one become available.
SpringHill Suites by Marriott Lynchburg is an Equal Opportunity Employer M/F/D/V.
Job Type: Part-time Pay: From $13.
00 per hour Benefits: * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift Work setting: * In-person Work Location: In person