Engineersupply.
com is a leading ecommerce website catalog of equipment, products, and supplies in the Architectural, Engineering, and Construction (AEC) industry.
We are seeking a Customer Service Representative, who will have daily contact with customers and vendors by telephone, chat, and email regarding customer inquiries, orders, delivery updates, and occasional returns.
This is a full-time position with office hours 8am to 5pm, Monday through Friday, located in our office in Lynchburg.
No weekends, no evenings.
We offer a competitive wage, health/dental benefits, and PTO.
*Job Duties and Responsibilities*
* Member of small team that handles all customer Internet and telephone requests for product information, orders, order quotes, payment issues, delivery updates, and occasional returns.
* Contacts our vendors for additional product information, order status, and shipping updates.
* Performs other administration functions as needed.
*Qualifications*
* Minimum 2 years’ experience in a customer service or call center environment.
* Proficient in MS Outlook, Word, and Excel.
* Experience with online CRM knowledge a plus.
* Excellent verbal and written communication skills.
* Stone Edge Order Manager and/or AEC industry experience a very big plus.
* High school or equivalent'
'Benefit Conditions: *Waiting period may applyJob Duties* * Answer incoming customer inquiries
**
* Collaborate with management teams to stay updated on new products, services, and policies
* Record customer information within our customer service database
* Engage with clients in a friendly and professional manner while actively listening to their concerns
* Offer support and solutions to customers in accordance with the company's customer service policies
* Other duties as requested*Communication method(s) used*
* Email
* Phone
* Chat
*Work Location*
* One location
Job Type: Full-time
Pay: From $13.
00 per hour
Benefits:
* Dental insurance
* Health insurance
* Paid time off
Experience level:
* 2 years
Shift:
* 8 hour shift
Work setting:
* In-person
* Office
Experience:
* Customer Service: 2 years (Preferred)
Work Location: In person
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