```Job Summary```
We are seeking a friendly and professional Front Desk Agent to join our team.
As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience from check-in to check-out.
If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet and welcome guests with a warm and friendly demeanor
- Check guests in and out, ensuring accuracy of information and providing necessary assistance
- Answer phone calls and respond to guest inquiries in a timely manner
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with professionalism and resolve issues to ensure guest satisfaction
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
```Qualifications```
- Previous experience in a hotel or customer service role is preferred
- Excellent communication and interpersonal skills
- Strong guest relations skills with the ability to provide exceptional customer service
- Proficient in using front desk software and phone systems
- Multilingual or bilingual skills are a plus
- Ability to handle cash transactions accurately
- Attention to detail and ability to multitask in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays
If you are looking for an opportunity to be part of a dynamic team in the hospitality industry, please apply with your resume.
We offer competitive pay, opportunities for career growth, and a positive work environment.
Job Types: Full-time, Part-time
Pay: $12.
00 - $13.
00 per hour
Expected hours: 32 per week
Benefits:
* Employee discount
* Flexible schedule
* Paid time off
Schedule:
* 4 hour shift
* 8 hour shift
* Weekends as needed
Work setting:
* In-person
Work Location: In person
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