ROLE DESCRIPTION:
We are seeking a highly skilled and experienced Director of Agency Operations - Agent's Executive Assistant to join our dynamic insurance agency.
The successful candidate will be responsible for overseeing and optimizing the day-to-day operations of the agency to ensure efficiency, compliance, and exceptional customer service.
The Director of Operations will collaborate with various departments to implement strategic initiatives, streamline processes, and drive organizational growth.
BENEFITS:
401K
Competitive salary plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Hiring Bonus
RESPONSIBILITIES:
Operational Leadership
Provide strategic direction and leadership to the operational teams within the insurance agency.
Develop and implement efficient operational policies, procedures, and standards to enhance overall productivity.
Collaborate with senior management to define and execute the agency's operational objectives.
Process Optimization
Identify opportunities for process improvement and implement initiatives to enhance efficiency and effectiveness.
Streamline workflows and communication channels to ensure seamless operations.
Continuously assess and update operational procedures to align with industry best practices.
Team Management
Recruit, train, and supervise operational staff, fostering a culture of excellence and teamwork.
Conduct regular performance reviews and provide constructive feedback to enhance team performance.
Promote professional development opportunities for team members.
Compliance and Risk Management
Ensure compliance with industry regulations, policies, and procedures.
Implement and monitor risk management strategies to mitigate potential operational risks.
Stay updated on industry trends, regulations, and best practices to proactively address compliance issues.
Technology Integration
Collaborate with IT and other relevant departments to implement and optimize technology solutions.
Oversee the adoption of digital tools and platforms to enhance operational efficiency and customer experience.
Customer Service Excellence
Maintain a customer-centric approach, ensuring the delivery of exceptional service to clients.
Address customer concerns and complaints promptly, implementing corrective actions as needed.
Reporting and Analytics
Develop and analyze key performance indicators (KPIs) to measure operational efficiency and identify areas for improvement.
Prepare and present regular reports to senior management on operational performance.
QUALIFICATIONS:
Bachelor's degree in business administration, finance, or a related field.
Proven experience in a leadership role.
Excellent organizational and project management skills.
Exceptional communication and interpersonal skills.
Proficient in using technology and software relevant to industry.
Strategic thinker with the ability to drive positive change.
If you are a results-driven professional with a passion for operational excellence in the insurance sector, we invite you to apply for this position.
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