DMV Lexington CSC Assistant Manager, Position No. 02038

Title: DMV Lexington CSC Assistant Manager, Position No.
02038 State Role Title: Prog Admin Specialist I Hiring Range: Commensurate With Experience Up to $63,000 Pay Band: 4 Agency: Department of Motor Vehicles Location: LEXINGTON CSC Agency Website: dmvnow.
com Recruitment Type: General Public - G Job Duties The Virginia Department of Motor Vehicles (DMV) is seeking an Assistant Manager for the Lexington Customer Service Center (CSC).
The Lexington CSC Assistant Manager will be responsible for assisting the manager and supervising staff in direct service delivery in a DMV Customer Service Center including driver, dealer, motor carrier, vehicle registration and titling, tax collection and other DMV services; assisting the manager by coordinating and supervising DMV programs and services in the assigned customer service center including human resource functions, facilities, service and financial operations, and the safety and security of DMV employees, assets and information; assuming the duties and responsibilities of the CSC Manager in his/her absence; and ensuring all programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.
Headquartered in Richmond, Virginia, the Department of Motor Vehicles (DMV) serves approximately 6.
2 million licensed drivers and ID card holders with over 8.
4 million registered vehicles.
In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations.
DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).
We don’t just talk about our core values; we live them! Minimum Qualifications Knowledge of supervisory practices.
Possess a strong customer service focus.
Some knowledge of organization management principles and practices for service operations.
Working knowledge of administrative principles and practices related to budgetary control, facilities management, cash management, credit card processing, policy compliance, contractual agreements, and human resources management.
Working knowledge of established accounting and inventory control principles and practices; and essential data collection and analysis techniques.
Working knowledge of computer information systems, databases, and personal computers and how they support service operations.
Demonstrated leadership, organizational, and communication skills.
Demonstrated ability to manage and coordinate the operations of a service facility effectively.
Demonstrated ability to interpret, explain and apply complex statutes such as the Motor Vehicle Code and other laws, rules, regulations, policies, and procedures.
Demonstrated ability to analyze data to determine the impact on operating procedures, personnel, and costs; and to draw logical conclusions and make recommendations for operational adjustments.
Demonstrated ability to accurately manage and account for revenues, expenditures, and cash and non-cash secure assets.
Demonstrated ability to supervise, train, counsel, and coach operational staff.
Demonstrated ability to work under pressure during peak workload periods.
Demonstrated ability to effectively utilize a personal computer, word processing, and spreadsheet software to create business correspondence and reports.
Demonstrated verbal and written communication with all levels of organizational personnel and a diverse customer population.
Ability to complete all required employee training in addition to training in road testing procedures and techniques.
Ability to lift 10-25 lbs.
Ability to perform tasks at various workstations within the service center as assigned, including but not limited to the front counter, information, camera, road tests, and examination room.
Experience working in a customer service environment where rules, regulations, laws, policies, and procedures are significant components of daily operations.
Experience handling multiple tasks and resolving issues.
Must be willing to work Monday-Saturday with varying hours to meet agency business needs.
Additional Considerations Customer service management experience.
Experience in hiring, training, coaching, counseling, and supervising staff.
Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.
Please refer to “Your Application” in your account to check the status of your application for this position.
Must possess a valid driver’s license with a point balance of less than six demerit points and no major convictions.
Must be 21 years of age because of the requirement to perform driver’s licensing testing; must consent to a criminal background check.
Selected candidate(s) will need to complete the I-9 Form.
DMV participates in E-Verify.
An online application or resume is required.
Paper and email applications will not be accepted.
All applicants for employment must consent to a driver's history and criminal background check.
A fingerprint-based criminal history check will be required on the selected applicant(s).
Contact Information Name: DMV Employment Phone: (804) 486-2815 Email: employment@dmv.
virginia.
gov In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer