Account Manager

*POSITION SUMMARY* Responsible for managing the customer accounts in regards to the manufacturing of Intercon product, specifically related to meeting customer requirements; maintaining internal and external systems; and overseeing all other areas necessary for the managing of the customer.
* Submit precise quote requests to engineering group (data entry accuracy, sufficient information provided) * Ensure organized and thorough documentation is submitted to engineering.
* Develop understanding and familiarity of details of quotes * Clearly present quote information to the customer in the most simplified, but accurate way possible * Follow up with customer on submitted quotes and give feedback to management * Process orders in 24 hour time frame and with 100% accurately * Ensure any excess charges are properly accounted for and managed * Review ordered assemblies for requote needs & successfully perform requote exercise to maximize profitability and customer satisfaction * Obtain & enter promise dates from manufacturing for all orders due within a week's timeframe.
* Enforce lead time - but always investigate the possibility of improved ship dates with manufacturing when necessary * Proactively manage the flow of customer orders through each work center * Reallocate material when appropriate to meet customer dates * Communicate material concerns with purchasing group and collaborate on improvement efforts * Use all resources available with quality & shipping departments to make certain orders ship on time.
* Utilize customer specific tools/resources to effectively communicate PO confirmation & date maintenance * Work with all departments to maximize sales opportunities & meet monthly company goals * Strive for 100% on time delivery to all Intercon customers * Strive for 100% customer satisfaction via open and honest communication regarding account status, confidence and trust, quick response, and foster an "ease of doing business" relationship * Effectively communicate all customer goals and concerns to management team * Follow all department SOPs * Demonstrate collaborate, teamwork and problem solving with all departments in Intercon *POSITION QUALIFICATIONS:* * *Education: *Bachelor’s Degree in Business or related field plus 1-3 years experience in customer service or account management, or equivalent combination of education and experience (4+).
* *Experience:* 1-3 years industry experience * *Computer Skills:* Microsoft Office Job Type: Full-time Pay: From $45,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Supplemental pay types: * Bonus opportunities Work Location: In person