ESSENTIAL FUNCTIONS:
This position delivers excellent service to all members, guests, and program participants in the Y and on the phone, contributing to member retention.
Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.
Conducts interviews and/or tours responsive to the needs of prospective members.
Responsible for membership sales, renewals, and prospect follow up as directed.
Builds relationships with members; helps members connect with one another and the YMCA.
This position is responsible for interacting with other departments of the YMCA to ensure member satisfaction.
QUALIFICATIONS:
YMCA Paid Certifications required within 30 days of hire: CPR/AED, and First Aid
Excellent interpersonal and problem-solving skills
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Previous customer service, sales or related experiencepreferred but not required
Must be able to work flexible hours including evening, weekends, and holidays
Requires a person of maturity and good judgment, who can operate with minimum guidance from the Membership Director or Coordinator
Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operations
Requires effective team-building and team-leadership skills
Must maintain cooperative, functional relationships withpeers
Must maintain positive, energetic attitude toward YMCA work, goals, and values
WORK ENVIRONMENT/PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Basic knowledge of Microsoft Office and Excel applications
Walk, stand, kneel, and stoop
Maintain continuous operations requiring attention to detail and multi-tasking
Must be able to lift, pull and move up to 50 pounds
Must be able to stand or sit for long periods of time
Must be physically able to successfully complete required certifications
BACKGROUND CHECKS:
An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position.
They include criminal background, reference checks, E-Verify and a drug test.
The YMCA of Virginia’s Blue Ridge is a Drug Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability, or veteran status.
If you value a culture of excellence, transparency, servant leadership, and accountability, please apply at ymcavbr.
org.
WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS
Ability to stand and walk for extended periods of time
Ability to conduct guest tours
Ability to read, interpret and communicate information
Ability to type proficiently and work in front of a computer screen
Ability to multi-task
Ability to solve practical problems
Ability to lift and move up to 50 lbs.
QUALIFICATIONS
Working knowledge of Windows and MS Office operations
Exceptional customer service skills
Able to handle multiple priorities in a busy environment
Able to speak proficiently on the phone as well as in person
Detail-oriented
Neat, legible handwriting
Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
ESSENTIAL FUNCTIONS
Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information
Accurately handles monetary transactions
Processes membership and program registrations, etc.
Assists in implementation of member services, retention and promotion
Enforces YMCA policies and procedures for members and guests
Appropriately handles and resolves member complaints
Reports any accidents, unsafe conditions or problems to the appropriate staff
Attends staff meetings and trainings, as scheduled
Performs opening and closing procedures
Notifies the appropriate director of any out-of-order equipment or low supplies
Other duties as assigned.
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