Position: Inside Sales Representative & Customer Service
Responsibilities & Accountability (but not limited to):
This person must be organized, disciplined, self-motivated and show initiative in improving and maintaining relationships with QAD customers.
This person will be responsible for:
Preforming all tasks with integrity and empathy
Covering service phone lines for product support
Entering phone orders into All Orders system and verifying information
Maintain client relationships by making outbound calls
Selling new and existing products to established dealers
Troubleshoot and assist with product questions
Attend yearly Archery trade shows
Enter daily email and fax sales orders into system
Prepare Return Authorization forms when required
Maintain daily activity records
Work in a Team environment with fellow representatives
Verifying that your assigned dealers are represented in the website dealer locator
Attend all scheduled department meetings
Work with other departments to service and improve products and operations.
Maintain current and expert knowledge of Archery industry
Software requirements: Microsoft Office, Order Entry System
Minimum Experience: 2 years' experience in inside sales and/or customer service, preferably in the sporting goods or outdoor industry.
Archery knowledge a big plus.
Must possess excellent interpersonal, time/project management and communication skills.
Must be able to multi-task projects from start to completion with excellent organizational skills and maintain a positive attitude in all situations.
Position Reports To: Global Sales & Service Manager
Salary range: Negotiable based on experience & training.
We do not discriminate on the basis of race, religion, national origin, gender, age, handicap, or veteran status.
All qualified applicants will be given equal opportunity.
Selection decisions are based on job-related factors.
In an effort to promote a healthy lifestyle and work environment QAD INC is Tobacco free
Benefits
We offer a competitive income, time off with paid holidays, paid vacation, paid sick leave, 401k retirement plan with company matching, product discounts, other employee incentives.
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