Title: Computer Support/ Faculty and Staff Help Desk Technician
State Role Title: Virginia Military Institute
Hiring Range: Based on qualifications & experience
Pay Band: 4
Agency: Virginia Military Institute
Location: Virginia Military Institute
Agency Website: www.
vmi.
edu
Recruitment Type: General Public - G
Job Duties
This full-time position is responsible for but not limited to the following:
• Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff, and cadets.
• Provide telephone, walk-in, and e-mail support to the Barracks Help Desk/Lab and Faculty/Staff Help Desk as needed.
• Accurately document work in Help Desk Ticketing System.
• Obtain hardware and software quotes from vendors.
This position will be required to work in person at Virginia Military Institute.
Minimum Qualifications
• Knowledge of hardware installation/repair and software configurations.
• Experience supporting Microsoft operating systems and the Office Suite.
• Must be dependable with a proven history of excellent work attendance.
• Able to follow instructions.
• Detail oriented with IT skills to perform basic troubleshooting.
• Must work well with minimal supervision.
• Must be self-motivated and use time wisely.
• Must have a positive attitude.
• Able to work well independently as well as in a team setting.
• Able to handle multiple tasks simultaneously.
• Excellent organizational skills.
• Excellent customer service skills.
• Excellent communication skills (oral, written, and listening).
• Professional appearance and dress.
Preferred Qualifications
• Associate’s Degree in Information Systems or similar field.
• Previous PC technician experience.
• Previous MAC experience.
• Previous Help Desk experience.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.
Please refer to “Your Application” in your account to check the status of your application for this position.
Contact Information
Name: Tamara Wade
Phone: 540-464-7051
Email: wadete@vmi.
edu
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer
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