Night Auditor - WoodSpring Suites Lynchburg

Position Overview The WoodSpring Suites in Lynchburg is looking for a Night Auditor.
The Night Auditor assures highest possible level of visitor and guest satisfaction by providing superior customer service during the overnisht shift (typically 11:00 pm to - 7:00 am.
) Responsible for the front desk operation along with performing laundry duties.
Primary responsibilities include: registering guests making reservations, preparing daily reports, balancing transactions and conducting security walks.
Applicants need to be positive, energetic and willing to do whatever it takes to make our guests happy.
This may include providing for light housekeeping and maintenance tasks.
Potential associates will need to be attentive to details and understand how this role impacts the overall success of the hotel.
Ideal applicants will have great attendance and understand that the night audit shift plays a pivotal role in guest satisfaction.
Tasks and Responsibilities Administrative Responsibilities Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work (i.
e.
auxiliary revenue, and desk agent's paperwork etc.
).
Maintain cashiering responsibilities as per Front Office procedures.
Fulfill all Front Office functions and Laundry operations between the hours of 11:00 p.
m.
and 7:00 a.
m.
Follow up to ensure periodic checks are made of building and guest corridors to ensure all areas are locked and secured (property specific.
) Handle and follow through on all guest requests daily from 11:00 p.
m.
until 7:00 a.
m.
Guest Service Offer guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must appropriately address guest requests to ensure customers are satisfied with the hotel?s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned Completes daily housekeeping report Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
Reports any maintenance, security, or safety issues to the appropriate staff.
Benefits Available: Daily Pay Holiday Pay Paid Time Off Travel Discounts though Choice Medical Dental Vision Life Insurance Short Term Disability