FBO Customer Service Representative- Front Desk

The FBO Desk Customer Service Representative serves as a direct liaison between the customer and Freedom Aviation.
Greets all inbound and outbound aircraft passengers and crewmembers and assists with any needs presented.
Accounting support for fuel inventory including reports and processes.
Responsible for the overall organization, cleanliness, upkeep and operations of the Front Desk and FBO lobby.
The FBO Desk customer service representative has significant interactions with customers, vendors, employees, and managers of other departments, and as such is responsible to other departments as appropriate.
The hours for this position are 6 am to 2 pm Monday through Friday.
*Essential Functions* · Communicates with the line department by radio and in written form to coordinate priorities · Answers central telephone system and directs calls accordingly · Receives the public and answers questions, in person, by e-mail, and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department · Responsible for customer service transactions related to front desk operations, including base and transient aircraft, pilots, passengers and other customers · Maintains the FBO calendar, posting all upcoming activities and relevant details to calendar and making reservations- such as car rental and hotel- for customers as needed · Maintains fuel sheets and fuel accounting true up, updates fuel pricing on social media · Schedules, dispatches, and invoices CPC flights according to established procedures · Responsible for data entry and accounting of products and services * Cashiering sales using software and credit card machines · Provides administrative and other support to other departments as needed *Additional Duties* · Coordinates courtesy vehicles; maintains fuel, inspection, schedules maintenance and cleaning · Reports any issues to Director · Refreshments in FBO - ice, coffee, water and general information · Maintain appearance, organization and cleanliness of the front desk and lobby areas, as well as vending and conference room areas.
· All other duties as assigned *Knowledge, Skills, & Abilities* · Proficiency in software applications, including Microsoft Office and internet functions · Ability to operate a multi-line phone system · Strong customer service skills · Ability to gain proficiency in aviation related terms, functions and procedures · A friendly, outgoing and personable demeanor, attention to detail · Strong problem-solving skills, adaptability to change, able to swiftly identify innovative solutions · Must be able to read, write and understand English · Must be able to multi-task *Physical Requirements* · Must be able to sit and/or stand for long periods of time, and may be required to walk, stoop, kneel or crouch · Regularly use hands and fingers to handle, control or feel objects, tools or controls · Regularly repeat the same movements when entering data · Regularly see details of objects that are less than a few feet away · Regularly speak clearly so listeners can understand · Regularly understand the speech of another person · Frequently focus on one source of sound and ignore others · Frequently hear sounds and recognize the difference between them · Must be able to read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
· Frequently see differences between colors, shades and brightness · May be required to occasionally lift up to 25 pounds · The incumbent may need to carry items out to aircraft and up aircraft stairs or may be needed to assist with baggage handling.
The requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this position, with or without reasonable accommodation.
In no instance should the above be interpreted as all-inclusive.
Position requirements may change at any time and for any reason, with or without notice.
\*We comply with the DOT Drug Tests and conduct preemployment and random DOT Drug Tests\* Job Type: Full-time Pay: $36,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * Day shift * Morning shift Weekly day range: * Weekends as needed Work setting: * In-person Application Question(s): * Do you now, or will you in the future, require sponsorship for employment visa status (e.
g.
, H-1B visa status, etc.
) to work legally for our Company in the United States? Work Location: In person