BUSINESS SYSTEMS ANALYST - Infor M3

EXTRAORDINARY PEOPLE.
EXCITING POSSIBILITIES.
GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions.
With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Your success is what's next with Custom Truck One Source.
Summary The Business Systems Analyst Upgrade Specialist will report directly to the Lead of the Business Systems Analyst group.
This person will be responsible for managing, testing, and implementing Infor M3 (CTOS’s core business ERP) quarterly upgrades, as well as managing any incidents with Infor and the associated fixes.
To further enable Custom Truck One Sources growth, the Business Systems Analyst Upgrade Specialist will partner with sales, operations, back office, and IT teams to identify and implement high-value upgrades that move these teams forward.
Essential Duties and Responsibilities Responsible for monitoring, analyzing, testing, and implementing the quarterly enhancements and releases for Infor M3 multi-tenant.
Parting with business stakeholders in Sales, Service, Supply Chain, Production, and manufacturing to review product enhancements and prioritize releases.
Has in-depth knowledge of current functionality, issues, and new configurations.
Able to lead the team and make quick decisions on process alignment and level of completeness.
Manage and create nearly all Infor incidents for the team.
Leads the build-out of the Knowledge Base for functional and technical M3 issues.
Gather intelligence from business owners regarding needs and future growth.
Ability to take business requirements and develop best practice process design solutions.
Partner with business process owners, application directors, and developers to ensure each project meets a specific need and resolves successfully.
Ability to write business process workflows, design documents, and test scripts.
Identify, design, document, and implement process improvements for business functions.
Ensure compliance with corporate standards.
Develop high-quality functional, technical, and end-user training documentation.
Develop help desk knowledge base articles to support business processes and applications.
Work directly with IT teams to resolve technical issues.
Provide timely status reports for current and future upgrades.
Working collaboratively with internal technical and project teams.
Ability to work as part of an Agile and highly collaborative project team.
Liaise with the IT Project Management Organization for prioritization of requests.
Other duties as assigned.
Required Skills and Qualifications Minimum of 3 years of experience in working with multi-site operational and technical teams.
Good information technology acumen that is easily translated and communicated to business users.
General understanding of technology as it relates to user interfaces, workflows, cloud, data warehouse, reporting, and analytical tools.
Excellent Communication Skills Excellent Analytical Skills Preferred Skills and Qualifications Education - Bachelor's degree from an accredited four-year College or university preferred.
Emotionally Intelligent – empathetic, able to understand the points of view of others, able to relate well to many kinds of people.
Problem-Solving - Identifies and resolves problems promptly; Gathers information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
Communication – Strong communicator and collaborator.
Excellent oral and written communication skills.
Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others' attention.
Working Conditions The employee must be willing to work as part of a hybrid in the office and remote schedule.
Work between an office and plant environment with Exposure to varying degrees of temperatures and noise.
Ability to travel up to 10% including overnight stays.
Physical Requirements Sitting, standing, and walking.
Attendance - The ability to work as scheduled with punctual attendance, Monday-Friday, plus any additional hours/days necessary to meet business demands.
Occasionally lift and/or move up to 25 pounds.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
BENEFITS 401(k) with Employer Match Competitive Health Care Dental, Vision, and Life Insurance Paid Vacation, Sick and Holidays STD/ LTD Partner Discounts Investment in Employee Development Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.